Terms of use

Your use of the Issviva website (https://www.issviva.co.uk/) (the “Site”) is governed by these Terms of Use. Please read these Terms of Use carefully before using the Site.  

These Terms of Use create a legally binding agreement between us and you. If you do not agree to them, please do not use the Site or download any material from it. 

In these Terms of Use, “we” and “us” means “Issviva” which is a trading name of Essity UK Limited, a English and Welsh limited liability company, whose registered office is: Southfields Road, Dunstable, Bedfordshire LU6 3EJ, with the company registration number: 03226403.  

If you wish to contact Issviva, you can email us at hellouk@issviva.co.uk. You can also write to us at the following address: 

Issviva UK 

Essity UK Ltd 

Southfields Road 

Dunstable Bedfordshire 

LU6 3EJ 

Intellectual Property 

The materials on the Site are provided by Issviva as a service to its customers and may be used for informational purposes only. Issviva does not grant any expressed or implied right to you under any patents, copyrights, trademarks, trade secret information or other intellectual property laws. By opting in to the Terms of Use and/or by placing an order, you agree to these Terms of Use. If you do not agree to be bound by these Terms of Use, you may not use or access this Site. 

All names, logos and trademarks are the property of Issviva, its affiliates, related companies or its licensors or joint venture partners. Issviva’s trademarks and brand names may be used only as stated in these Terms of Use or with prior written permission from Issviva. Any use of Issviva’s trademarks in the advertising and promotion of Issviva’s products requires proper acknowledgement.  


All content included on this Site, such as text, graphics, logos, button icons, images, audio clips and software is the property of Issviva or its content suppliers and is protected according to the laws of England and Wales and international copyright laws.  


This Site or any portion of it may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial use that is not expressly permitted in writing by Issviva. You are responsible for obeying all applicable intellectual property laws. We permit you to make copies of this Site as necessary incidental acts during your viewing of it; and you may print a copy for your personal use of so much of the Site as is reasonable for private purposes. All other use is strictly prohibited.  


Our liability for the Site 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

In cases where Issviva links to the webpage of a third party, such linking is for your convenience only and you acknowledge and agree that, as you have chosen to enter the linked website, Issviva will not be responsible for losses you suffer surrounding (i) the availability of such external sites or resources, (ii) the content or accuracy of information contained in such webpage or (iii) the privacy practices of such websites.  


Due to the nature of electronic transmission of data over the internet, and the number of users who post data on the Site, we cannot guarantee that the Site will always be available and we do not any liability we may have for any losses or claims arising from an inability to access the Site, or from any use of the Site or reliance on the data transmitted using the Site, is excluded to the fullest extent permissible by law.  In no event shall we be responsible for any direct loss, indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these Terms of Use or use of the Site save where such liability cannot be excluded by law.   

We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse any information submitted by third parties for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out of date.  

The Internet may be subject to breaches of security. We do not give any warranty that the Site is free from viruses or anything else which may have a harmful effect on any technology. 


User Submissions  

Issviva may allow you to post information, comments, reviews or other material on our Site, social media networks or other online service. This is done in order to facilitate the flow of information about Issviva and our products.  


Please note that, when you provide us with any submission, such as a review, comment, suggestion or idea, you will retain ownership of all copyright in the data you submit but agree to grant us with a world-wide non-exclusive (which means that we can grant the same licence to other people), royalty-free, non-terminable so that we may use, copy, distribute, publish and transmit such data in any manner without any notice or compensation to you.  


You may not post any communications that can be judged as offensive or violating the privacy of other persons or which may be considered as commercial marketing or which is in any way illegal or inappropriate. Issviva may delete such communications that it reasonably determines violates these Terms of Use or breaks the law, and we can exclude you as a user from our Site or service for the same reasons.  


For use of third party services, such as Facebook, third party terms may also apply. For example, Meta applies its Terms of Service to all users and visitors to Facebook, and we recommend that you read these terms before using any such third party service.  

Changes to these Terms of Use 


From time to time, Issviva may revise these Terms of Use.  

The circumstances in which we may change these Terms of Use may include (without limitation), to comply with applicable laws, to provide you with additional information about the Site, where we need to make changes to the Site (for example, to reflect changes to our products or our users’ needs), or in order to improve it, or for safety or security reasons.  

If the changes to the Terms of Use are likely to be significant we will notify you the next time you use the Site after the Terms of Use have changed.  

The most up to date Terms of Use will always be available on the Site from the effective date of the Terms of Use.  

Access to the Site 

We will endeavour to allow uninterrupted access to the Site but Issviva may suspend, restrict or discontinue Site availability at any time.  

We reserve the right to change, modify, substitute or remove without notice any information on the Site from time to time. 


If you have a complaint, please e-mail us at: hellouk@issviva.co.uk  



If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion. 

If any term, condition, or provision of these Terms of Use is determined to be unlawful, invalid, void or for any reason unenforceable, the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.  

Your statutory rights 

These Terms of Use do not affect your statutory rights (if appropriate) as a consumer. 

Your privacy 

Any personal information you supply to us or that we collect from you when using the Site will be used by us in the ways set out in our [Privacy Policy]. Please also ensure you read our [Cookies Policy]. 

Governing law and jurisdiction of the courts 

These Terms of Use shall be governed by and construed in accordance with English and Welsh law. 

Any disputes shall be subject to the exclusive jurisdiction of your local courts this means that if you live in England, you and we, submit to the exclusive jurisdiction of the English courts. If you live elsewhere in the United Kingdom, you and we, submit to the exclusive jurisdiction of the courts in the country in which you live. 

Nobody else has any rights under this contract 

This contract is between you and us. No other person shall have any rights to enforce any of its terms. 

Matters outside our control   

Neither you or we shall be in breach of these Terms of Use nor liable for delay in performing, or failure to perform, any obligations under a contract between us if such delay or failure result from events, circumstances or causes beyond either our or your reasonable control. 



Last Updated: 21/02/24