Shipping policy

 7. Shipping

7.1 Orders from this Site will only be shipped and delivered to addresses located within Great Britain. Orders from this Site will not be shipped and/or delivered to addresses located within Northern Ireland or the Channel Islands. It is your responsibility to provide us with a safe and correct shipping address. We will post, or arrange a courier on your behalf for, the goods ordered by you to the name and address you give at the time you make your order. Once your order leaves our facility, you can expect your delivery within 3 business days and within 30 days of our acceptance of your order. A shipment confirmation containing the tracking number will be emailed to you when your order ships.

7.2 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the products, we will use reasonable efforts to follow any special delivery instructions you have provided.

7.3 You own a product once you have physically received or taken delivery of the products yourself or a person you have identified to accept the goods has received them.

7.4 If our supply of the products is delayed by an event outside our control (including acts of God, flood, drought, earthquake, or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, any law or action taken by a government or public authority, and collapse of buildings, fire, explosion or accident) (a “Force Majeure Event”) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the Force Majeure Event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.